STARHILL ("we", "us", "our") operates the website starhillshop.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.
By using our Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Site.
1. Information We Collect
We collect personal information that you voluntarily provide when using our Site, as well as certain information automatically collected when you browse.
1.1 Information You Provide
- Account information: Name, email address, password, and phone number when you create an account.
- Order information: Billing address, shipping address, payment details, and order history when you make a purchase.
- Contact information: Name, email address, and message content when you contact our customer support.
- Marketing preferences: Email address and subscription status when you sign up for our newsletter.
1.2 Information Automatically Collected
- Device information: IP address, browser type, operating system, device type, and unique device identifiers.
- Usage data: Pages visited, time spent on pages, click patterns, referring URLs, and exit pages.
- Location data: Approximate geographic location derived from your IP address.
- Cookie data: Information collected through cookies and similar tracking technologies, as described in our Cookie Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order fulfillment: Process and ship your orders, send order confirmations and shipping updates
- Customer service: Respond to your inquiries, handle returns and refunds
- Website improvement: Analyze user behavior to improve our products, site design, and shopping experience
- Security: Prevent fraud, unauthorized access, and ensure website security
- Marketing: Send promotional emails, product updates, and special offers — only with your explicit consent. You can unsubscribe at any time by clicking the link at the bottom of any marketing email.
3. Information Sharing
We do not sell your personal information. We only share data with trusted third-party service providers who perform services on our behalf:
- Shopify – e-commerce platform, hosting, cart, and checkout
- Stripe / Shopify Payments – credit card and Klarna payment processing
- USPS, UPS, and logistics partners – order shipping and delivery
- Google Analytics, Meta, Google Ads – website analytics and advertising
- Email service providers – transactional and marketing email delivery
Each provider only has access to the information necessary to perform its function and is contractually obligated to protect your data.
We may also disclose your information if required by law, court order, or government request.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Order and account data: Retained for the duration of your account and for a minimum of 7 years after your last order for tax, accounting, and legal purposes.
- Marketing data: Retained until you unsubscribe or withdraw your consent.
- Analytics and usage data: Retained for up to 26 months.
- Customer support records: Retained for up to 3 years after the last interaction.
When we no longer need your personal information, we will securely delete or anonymize it.
5. Data Security
We implement industry-standard measures to protect your personal information, including SSL/TLS encryption for data in transit, PCI-DSS compliant payment processing, access controls for internal systems, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via a prominent notice on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: service@starhillshop.com
- Subject: Privacy Policy Inquiry