1. Acceptance of Terms
Welcome to STARHILL ("we", "us", "our"). By accessing or using our website starhillshop.com, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
2. Account Registration and Security
You may need to create an account to place an order or use certain features of our website. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities that occur under your account
We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms, fraudulent activity, or misuse of our services.
3. Product Information and Accuracy
We strive to provide accurate product descriptions, images, and pricing on our website. However:
- Product images are for illustrative purposes only and may differ slightly from the actual product due to lighting, monitor settings, or manufacturing variations
- Product dimensions and weights are approximate and may have minor variations
- We do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free
- If a product is not as described, your sole remedy is to return it in accordance with our Return Policy
4. Product Safety and Proper Use
Our electronic candles are designed for decorative and ambient lighting purposes. To ensure safe use:
- Read and follow all instructions included with the product
- Keep electronic candles away from water, moisture, and extreme heat sources
- Do not disassemble, modify, or attempt to repair the product yourself
- Use only the included charging cable or a compatible charger
- Keep out of reach of children and pets
- Turn off the product when not in use for extended periods
- Do not use the product in environments where flammable or explosive materials are present
We are not liable for damages caused by improper use, modification, or failure to follow safety instructions.
5. Pricing and Payment
All prices on our website are listed in US Dollars (USD) and are subject to change without notice.
- Prices do not include applicable sales tax, which will be calculated at checkout
- Prices do not include shipping fees, which will be displayed at checkout based on your location and selected shipping method
- We accept the following payment methods: VISA, Mastercard, JCB, American Express (AMEX), Diners Club, Discover, and Klarna (Buy Now, Pay Later). All available payment methods will be displayed at checkout.
- Payment must be received in full before your order is processed and shipped
- If payment is declined or fails, your order may be cancelled and you will be notified
We reserve the right to refuse or cancel any order for any reason, including but not limited to pricing errors, product availability issues, or suspected fraudulent activity.
6. Order Acceptance and Cancellation
Your receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to accept or decline any order at any time.
- If we are unable to fulfill your order due to product availability, pricing errors, or other issues, we will notify you and offer a full refund or alternative solution
- You may request to cancel or modify your order before it enters processing by contacting our customer service
- Once an order has been processed or shipped, cancellation or modification may not be possible. A $3 order intercept fee may apply if we are able to intercept the package
7. Shipping and Delivery
All orders are subject to our Shipping Policy, which is incorporated into these Terms by reference. Please review our Shipping Policy for detailed information on processing times, shipping methods, delivery estimates, and shipping costs.
- Delivery times are estimates only and are not guaranteed
- We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control
- Risk of loss and title for products pass to you upon delivery to the carrier
8. Returns and Refunds
All returns and refunds are subject to our Return Policy, which is incorporated into these Terms by reference. Please review our Return Policy for detailed information on eligibility, return procedures, and refund processing.
9. Intellectual Property
All content on our website, including but not limited to text, images, logos, graphics, product designs, packaging designs, and software, is the property of STARHILL or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Reproduce, distribute, modify, or create derivative works of any content without our prior written consent
- Use our trademarks, logos, or brand identifiers without our prior written permission
- Copy, scrape, or extract data from our website for commercial purposes
- Frame or mirror any part of our website without our prior written consent
Unauthorized use of our intellectual property may result in legal action and damages.
10. User Conduct
When using our website or services, you agree not to:
- Violate any applicable laws or regulations
- Provide false or misleading information
- Engage in fraudulent activity, including but not limited to using stolen payment methods or making false claims
- Interfere with or disrupt the operation of our website or servers
- Attempt to gain unauthorized access to our systems, accounts, or data
- Transmit any viruses, malware, or harmful code
- Harass, abuse, or threaten other users or our staff
- Use our website for any unauthorized commercial purpose
We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions.
11. Disclaimers
Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
- Implied warranties of merchantability and fitness for a particular purpose
- Warranties of non-infringement of intellectual property
- Warranties that our website will be uninterrupted, error-free, or secure
- Warranties that any defects will be corrected
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.
12. Limitation of Liability
To the fullest extent permitted by law, STARHILL and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use our website or products
- Any errors, mistakes, or inaccuracies on our website
- Unauthorized access to or alteration of your data
- Interruption or cessation of service
- Viruses or other harmful code transmitted to your device
- Any third-party actions or omissions
Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the specific product or service that gave rise to the claim.
Some jurisdictions do not allow the limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless STARHILL and its officers, directors, employees, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
- Your use of and access to our website or products
- Your violation of these Terms
- Your violation of any third-party right, including without limitation any copyright, property, or privacy right
- Any claim that your actions caused damage to a third party
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website or products shall first be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
- Arbitration shall be conducted in Los Angeles County, California
- The arbitrator's decision shall be final and binding
- Each party shall bear its own attorney's fees and costs, unless the arbitrator determines otherwise
- You waive any right to participate in a class action lawsuit or class-wide arbitration
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction for intellectual property infringement or other urgent matters.
15. Third-Party Links and Services
Our website may contain links to third-party websites or services, including payment processors, social media platforms, and shipping carriers. We are not responsible for the content, privacy practices, or terms of service of any third-party websites.
Your interactions with third-party websites are solely between you and the third party. We encourage you to review the terms and privacy policies of any third-party websites you visit.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, and any other policies posted on our website, constitute the entire agreement between you and STARHILL regarding the subject matter herein and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral.
18. Contact Us
If you have any questions about these Terms of Service, please contact us at:
- Email: service@starhillshop.com
- Subject Line: Terms of Service Inquiry