Last Updated: February 22, 2026
Thank you for shopping with STARHILL. Below is our clear and transparent shipping policy for all orders placed on our official store.
Warehouse Shipping Address
67 Hoover Ave, Passaic, NJ 07055, United States
PROCESSING TIME
• Orders are processed within 1–2 business days
• Orders placed after 12:00 PM EST will be processed the next business day
• You will receive a confirmation email with tracking information once your order ships
DOMESTIC SHIPPING (United States)
• Standard Shipping: 3–7 business days
• FREE Standard Shipping on all orders over $70
SHIPPING CARRIERS & SERVICE AREA
• We ship via USPS, FedEx, and UPS. Tracking information will be provided once your order is dispatched.
• We currently only serve customers located in the United States.
• Shipping is available exclusively to the 50 U.S. states and Washington, D.C.
We currently do NOT ship to the following locations:
• Puerto Rico (PR)
• U.S. Virgin Islands (USVI)
• Guam (GU)
• American Samoa (AS)
• Northern Mariana Islands (MP)
• Any other U.S. territories, APO, or FPO addresses
INCORRECT ADDRESS
• If you notice any address errors before your order is processed, please contact our customer service team immediately via email. We will update your shipping address free of charge.
• If an incorrect address causes the package to be returned to our warehouse, the customer is responsible for all reshipping costs for a new delivery.
LOST OR DAMAGED PACKAGES
If your package is lost or damaged during transit, please contact our support team immediately at service@starhillshop.com. We will cooperate with the shipping carrier to investigate and resolve the issue.
For after-sales rules regarding damaged or defective items, please refer to our Return & Exchange Policy.
QUESTIONS?
For any shipping-related inquiries, please contact us via email: service@starhillshop.com