Shipping Policy

Ships From

All orders are shipped from our warehouse in Ontario, California, USA.

Order Processing Time

Orders are usually processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or US public holidays will be processed on the next business day.

Orders placed after 12 PM EST will be processed the next business day

During holidays, promotional campaigns, inventory checks, or periods of high order volume, processing may take longer than usual.

Shipping Methods and Estimated Delivery Time

After processing, orders are shipped through our trusted logistics partners, including USPS, UPS, and economy shipping services. The final carrier is selected based on package size, weight, and destination.

  • Standard Shipping: estimated delivery within 2–7 business days

Estimated delivery time is calculated from the date the order is handed over to the carrier and does not include order processing time.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier capacity, public holidays, remote-area delivery, customs clearance, or other circumstances beyond our control.

PO Box and APO/FPO Addresses

Undeliverable Addresses: We currently do not ship to PO Box addresses or APO/FPO/DPO military addresses. Please provide a valid residential or commercial street address at checkout. If you enter a PO Box or military address, we will contact you to request an alternative address before your order can be processed. Orders that cannot be shipped to a valid street address may be cancelled and fully refunded.

Shipping Rates

Shipping fees are calculated at checkout based on the destination, package weight, package dimensions, and selected shipping method.

The available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Additional charges may apply to remote areas, oversized or overweight packages, special-handling products.

Free Standard Shipping

We offer free standard shipping on orders with a discounted subtotal of US$59 or more.

The following conditions apply:

  • The US$59 threshold is calculated after discounts have been applied.
  • Free shipping applies only to eligible standard shipping services.
  • Free shipping is available only in the contiguous United States (48 states).
  • Alaska, Hawaii, Puerto Rico and other remote areas, oversized items, overweight packages, and special products are excluded from the free-shipping offer.

Orders that do not meet the above conditions will be charged the shipping fee shown at checkout.

Taxes, Duties, and Import Fees

For orders shipped within the United States, applicable state sales tax is calculated and collected at checkout.

Tracking Information

Once your order has shipped, we will send a shipping confirmation email with tracking information.

Tracking information may take 24–72 hours to appear in the carrier's system after the package has been handed over.

Order Changes and Cancellations

If you need to modify your shipping address or cancel your order, please contact us at service@starhillshop.com as soon as possible.

  • Orders that have not yet entered processing can be modified or cancelled free of charge.
  • Once an order has been processed or shipped, we cannot guarantee changes or cancellations. A $3 order intercept fee may apply if we are able to intercept the package before delivery.
  • If the package is already in transit, you may need to refuse delivery or initiate a return after receiving the item.

Out-of-Stock and Partial Shipments

If an item in your order is temporarily out of stock, we will contact you via email to confirm whether you prefer:

  • A partial shipment of in-stock items first, with the out-of-stock item shipped separately when available (additional shipping fees may apply), or
  • A full refund for the out-of-stock item, or
  • To wait for all items to be restocked and shipped together.

Shipping Delays

Shipping times may be extended due to severe weather, natural disasters, public health emergencies, transportation interruptions, carrier capacity limitations, government restrictions, or other unforeseen circumstances.

During such periods, carriers may temporarily suspend or limit certain services. Any delivery time displayed on our website or at checkout is an estimate only and may be delayed. We will make reasonable efforts to provide updated tracking information and assist with carrier inquiries.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, return shipping charges, or additional shipping costs caused by an incorrect or incomplete address.

If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange re-delivery. Re-shipping fees and a $15 address correction fee will apply.

Lost, Damaged, or Stolen Packages

If your package is lost, damaged, or stolen during transit, please contact us at service@starhillshop.com within 72 hours of the estimated delivery date, with your order number and photos of any damage (if applicable).

  • For damaged or defective items received, we will arrange a free replacement or full refund at no cost to you.
  • For lost or stolen packages, we will file a claim with the carrier. Claims typically take 1–2 weeks to process. Once the claim is approved, we will provide a replacement or full refund.
  • Please note: carrier claim outcomes are final and we cannot guarantee approval. We will keep you updated throughout the process.

Contact Us

For shipping questions, please contact us at:

  • Email: service@starhillshop.com